Faq

All products are warranted to the original owner to be free of manufacturing and mechanical non-conformance from the date of the original purchase. If a product is found to be non-conformant, we will provide a replacement part or product, or make the appropriate adjustment.

Other exclusions include damages incurred as a result of installation, replacement, or repair, and damages due to improper cleaning, misuse, or neglect or exposure to corrosive conditions. It is not recommended to use any chemicals/leather conditioners, etc. to alter the state of the natural material, as this is not covered under warranty.

This warranty does not cover products installed outside of the United States.

2-year warranty.

If you return a product due to quality issues, you must first provide an unpacking video and photos, and then contact Customer Service for negotiation.

Pack the product in its original shipping box, if possible, or a sturdy, plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the Return Number and return address label included in the email and attach it to the box with clear packing tape. Seal the box completely, making sure the product is secure for shipment.

If you receive an order that arrives damaged, incomplete or in need of replacement parts, contact Customer Service at xxxx@gmail.com within three days of receiving the product to report the error or damage.

If you have not received the product for a long time, please contact customer service.

If you receive the wrong product, please contact Customer Service at xxxx@gmail.com within three days after receiving the product to exchange it.

Clearance products have enjoyed preferential policies, and customized products are personalized by customers. Neither of them accepts returns.

First you need to return the product to our warehouse. Your financial institution will credit your card 2-10 business days later. Once your return has been received, you'll get an email confirmation that your return has been processed.